Refund policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Return Scenario illustration: Ordered product delivered and received at the correct address on 5th March 2026 at 10.01 am.
5 Days return window will be open till 10th March 2026 till 10.00 am
Refer below for details pertaining to European Union 14 day cooling off period wherein, the return window will remain open till 19th March 2026 till 10.00 am.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at team@kiyopexim.com. Please note that returns will need to be sent to our nearest warehouse, Based on your location, the warehouse address will be shared on email with you. The return courier charges will be borne by customer in case of returns without any quality related issues.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at team@kiyopexim.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns will only be accepted if all above mentioned conditions regarding product, packaging and invoice are being fulfilled. No exceptions will be possible in case of customized products. 14 day return widow for EU region will in the above mentioned illustration, would be open till 19th March 2026 till 10.00 am. The cost of printing and return courier charges are to be borne by customers except in scenarios where product is not delivered in proper condition or there are quality issues that need to be considered, which we will to ensure customer satisfaction.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@kiyopexim.com